Terms & Conditions

As boring as boogers, but the oh-so-important bits.

Privacy Policy  |  Wholesale Policy  |  Refunds & Returns Policy  |  Terms of Use

60 Day Satisfaction Guarantee

We have put our heart and soul into designing and manufacturing the highest quality products on the Australian market and offer a 60 Day Satisfaction Guarantee policy on all non-consumable Snotty Noses Australia products sold.

Should you be unhappy with your purchase for any reason, please contact our customer happiness specialists by emailing hello@snottynoses.com.au or if you'd rather speak to a real person, please call 0424 846 841. Please confirm your name, phone number, order number, feedback on the product and state that you wish to take advantage of our satisfaction guarantee.

In the rare occasion that you have received a faulty item or if we are able to find a solution based on your feedback, we will aim to do this. However, if this is not the case, we will provide you with our postal address for returning.

Please note that you will be responsible for return postage, and 60 Day Satisfaction Guarantee commences from date of purchase. Please allow up to seven business days for your item/s to be processed by our team once received and up to five business days for your refund of the purchase price to be returned via your original payment method.

If you have purchased your product through a pharmacy or baby store… your 60 Day Satisfaction Guarantee refund will need to be processed directly with the store you purchased from via your original payment method.

Coupon Codes

We may have active coupon codes for first time purchasers or affiliates. Coupon code must be entered at checkout. Cannot be backdated or extended. Coupon codes do not apply to already discounted bundles. Cannot be used with any other code or offer.

Free Gifts with Purchase

From time to time, we will offer free gifts in the cart once an order reaches a spend threshold. This is controlled by Dr Free Gift app in cart. Customers must "add a product to cart" in order for this function to be activated.

Bypassing the cart, by using 'express checkout' or direct payment gateways, including but not limited to ShopPay, GooglePay, ApplePay, may cause the free gift offer to be bypassed.

We reserve the right to only disptch the products listed on the final checkout page. If a free product has not been added to cart as expected, please return to the product page and 'add to cart', so cart drawer will be displayed, then proceed to checkout. 

Changes to Orders

If you wish to make a change to your order, please contact our Customer Care team by emailing hello@snottynoses.com.au with the subject line Order Change.

While we can not guarantee order adjustments after purchase has been completed, our team will endeavor to assist as best as we can. If you wish to cancel your order prior to dispatch, please contact our team for a refund on your purchased price (minus $7.00 processing fee) via your original payment method.

In the rare occasion that we need to cancel your order, we will notify you via email to advise and offer a refund or replacement product.

Shipping

Snotty Noses Australia sends both nationally and internationally using couriers AusPost (standard and express) or Team Global Express for customer and wholesale orders. It is the responsibility of the customer or wholesaler to ensure that shipping information is correct before completing the checkout process.

Please select your preferred shipping method as part of the checkout process. If you need to make any changes to your order, please contact our Customer Care team and we will do our best to assist.

Shipping rates HERE

Faulty or Incorrect Item

In the rare event that you have received a faulty or incorrect item, please contact our Customer Care team within 10 days of receiving your order by emailing hello@snottynoses.com.au with your name, order number and information and images of the fault or incorrectly received item. We will organise a refund or replacement as a matter of priority in line with ACCC guidelines.

In-Box Information Booklet

Prior to using your products, please read the in-box booklet for full information on product assembly, correct use, specifications, troubleshooting and warranty parameters. Please be mindful when unboxing your item/s to avoid items being lost or misplaced.

For items which do not have information booklets, please refer to the side of the box and product page for recommended use. Please note that you must only use items purchased from us for their intended purpose. We cannot be responsible for any misuse of the items, or any harm or damage done suffered by you, because of not using the items for their intended purpose. If you have any questions on your item or correct use, please contact our Customer Happiness Specialists who will be happy to assist prior to use.

Warranty

Products have a 12-month factory/motor warranty on all non-consumable items. Please be mindful to read the use instructions and warranty information found in the information booklet before use.

In the unusual event of Snotty Boss collection cup and nozzles becoming damaged in transit and before the product has been used, please contact within 1 month of purchase to report the damaged goods. The collection cup and nozzles will be replaced within 1 month of purchase. 

Consumable parts or attachments may show signs of natural wear and tear over time. These are not covered by the manufacturer's warranty. Replacement parts (including Snotty Boss collection cup and nozzles) can be purchased. 

In the rare instance that you experience any issues with your product during the warranty period, please contact our Customer Happiness Specialists at hello@snottynoses.com.au for troubleshooting tips and next steps.

Wholesalers

To join our wholesaler program, please submit your interest via our Wholesaler Application Form. Read our full Wholesaler Policy.

International Customers

Snotty Noses Australia ships to customers worldwide customers outside of Australia. Select the currency to suit in left corner. International customers are responsible to paying any local fees, tariffs and taxes.

Snotty Noses Rewards Program

Snotty Noses Australia loves customers who love our products and offer the option for customers to earn points for orders. Customers who wish to opt-into this offer are able to redeem points. To find out more about this program, please see our Rewards FAQ

 

OH Baby Giveaway 

1. Promoter

1. The promoter is [LEGAL ENTITY NAME] trading as Snotty Noses Co., ABN 13633788860, of 6/28 Loam St Acacia Ridge, Q 4151 (Promoter).
2. The promotion is run in conjunction with 30 sponsors listed on entry page (Sponsors).
3. By entering, entrants accept these terms and conditions.

2. Promotion period

1. The promotion opens at 8am AEST on 12 October 2026 and closes at 11:59pm AEST on 11 November 2026 (Promotion Period).
2. Entries received outside the Promotion Period will not be accepted.
3. All times are Australian Eastern Standard Time (Brisbane time). Entrants in states observing daylight saving should note the time difference.

3. Eligibility

1. Entry is open to Australian residents aged 18 years or over. 
2. Employees of the Promoter and the Sponsors, their immediate families, and anyone professionally connected with the promotion are not eligible to enter.
3. The Promoter may verify an entrant's eligibility and may disqualify any entrant who does not meet these conditions.

4. How to enter

1. To enter, entrants must complete the entry form at entry page during the Promotion Period.
2. Entry is free. No purchase is necessary.
   
3. Entries that are incomplete, illegible, automated or made using false details will be invalid.
   

5. Prize

1. There is one (1) prize: as per entry page. Prize value as listed.
   
2. The prize is final and cannot be exchanged, transferred or redeemed for cash.
3. If any part of the prize becomes unavailable for reasons beyond the Promoter's control, the Promoter may substitute a prize of equal or greater value, subject to any applicable state or territory laws.
4. Prize delivery: posted to an Australian address within 28 days of the winner confirming their details.
5. Sponsors, links and prizes

   Silvercross - Breez Pram & Bonus Accessories $1620

   Seena Living - White cot and mattress $700

   The Mumsie - $500 voucher

   Snotty Noses Co - Starter Bundle & Bonus Accessories $460

   Milky Goodness - Post Partum Bundle and Ebooks $456

   Bubka - Glow Double Breast Pump Kit $440

   The Middee Society - online birth class $397

   Baby Dink - 2 carriers $340

   Hackerlily - Hip Surfer $300

   Strucket - $300 voucher

   Sohls - $300 voucher

   Tweetycam - Monitor, Camera and Flexi Mount $284

   Butterfly Maternity - Bumpin Bundle $271

   Eco Cocoon - $250 voucher

   Sophie the Giraffe - $250 voucher

   Fox and Fallow - $250 voucher

   HeyDoodle - Ultimate Young tots Bundle $250

   Wild Dough - $250 voucher

   Beetl Skincare - Total Skincare Bundle $210

   Blumii - $200 voucher

   Breastfeeding Tea Co - $200 voucher

   Kynd Baby - $200 voucher

   Le Puree - $200 voucher

   Mum Club - $200 voucher

   Munchkin and Bear - Luxe Padded Playmat $200

   Namely Co - $200 voucher

   Rock Your Baby - $200 voucher

   Sinchies - $200 voucher

   The Whole Bowl Co. - $200 voucher

   Twiddl Haircare - $200 voucher

6. Draw and winner notification

1. The winner will be drawn at random from all valid entries using the Random Picker app on 13 November 2026
2. The winner will be notified by direct email and announced to the Promoter's email subscribers on 13 November 2026.
   

7. Vouchers

1. Winner will be contacted by each sponsor, who will outline the claim time period and conditions of vouchers.

8. Marketing consent and privacy

1. By entering, entrants consent to receive marketing communications (including email) from each of the Sponsors listed on giveaway page.
2. Entrants' personal information (name and email address, text number will be collected and shared with the Sponsors for this purpose.
3. Entrants may unsubscribe from marketing communications at any time using the unsubscribe link in any message, or by contacting the Promoter or the relevant Sponsor.
4. Personal information will be handled in accordance with the Promoter's privacy policy.

9. General conditions

1. The sponsors' decision on any matter relating to the promotion is final. No correspondence will be entered into.
2. To the extent permitted by law, the sponsors are not liable for any loss or damage arising from the promotion or the prize, except liability that cannot be excluded under law, including the Australian Consumer Law.
3. Any tax implications of winning the prize are the winner's responsibility.
4. This promotion is not sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta. 

 

Other

Snotty Noses Australia Pty Ltd reserves the rights to adjust products and prices as appropriate. Colours on products may appear differently on your screen or device than in-person due to different screen resolutions and personal setups.

Use of our site demonstrates your acceptance of these conditions. If you do not agree to these terms, in whole or in part, please do not use this site.

For finer details around our policies, please read our complete policies following the links: Privacy Policy  |  Wholesale Policy  |  Refunds & Returns Policy  |  Terms of Use