Terms & Conditions

As boring as boogers, but the oh-so-important bits.

60 Day Satisfaction Guarantee

We have put our heart and soul into designing and manufacturing the highest quality products on the Australian market and offer a 60 Day Satisfaction Guarantee policy on all non-consumable Snotty Noses Australia products sold.

Should you be unhappy with your purchase for any reason, please contact our customer happiness specialists by filling out our contact form, calling us on 0403 818 440 or emailing hello@snottynoses.com.au. Please confirm your name, phone number, order number, feedback on the product and state that you wish to take advantage of our satisfaction guarantee. In the rare occasion that you have received a faulty item or if we are able to find a solution based on your feedback, we will aim to do this. However, if this is not the case, we will provide you with our postal address for returning. Please note that you will be responsible for return postage, and 60 Day Satisfaction Guarantee commences from date of purchase. Please allow up to seven business days for your item/s to be processed by our team once received and up to five business days for your refund (purchase price minus $7.00 processing fee) to be returned via your original payment method.

If you have purchased your product through a pharmacy or baby store… your 60 Day Satisfaction Guarantee refund will need to be processed directly with the store you purchased from via your original payment method.

Changes to Orders

If you wish to make a change to your order, please contact our Customer Care team by emailing hello@snottynoses.com.au with the subject line Order Change. While we can not guarantee order adjustments after purchase has been completed, our team will endeavor to assist as best as we can. If you wish to cancel your order prior to dispatch, please contact our team for a refund on your purchased price (minus $7.00 processing fee) via your original payment method. In the rare occasion that we need to cancel your order, we will notify you via email to advise and offer a refund or replacement product.

Shipping

Snotty Noses Australia sends both nationally and internationally using couriers AusPost (standard and express) or Team Global Express for customer and wholesale orders. It is the responsibility of the customer or wholesaler to ensure that shipping information is correct before completing the checkout process. Please select your preferred shipping method as part of the checkout process. If you need to make any changes to your order, please contact our Customer Care team and we will do our best to assist.

Faulty or Incorrect Item

In the rare event that you have received a faulty or incorrect item, please contact our Customer Care team within 10 days of receiving your order by emailing hello@snottynoses.com.au with your name, order number and information and images of the fault or incorrectly received item. We will organise a refund or replacement as a matter of priority in line with ACCC guidelines.

In-Box Information Booklet

Prior to using your products, please read the in-box booklet for full information on product assembly, correct use, specifications, troubleshooting and warranty parameters. Please be mindful when unboxing your item/s to avoid items being lost or misplaced.

For items which do not have information booklets, please refer to the side of the box and product page for recommended use. Please note that you must only use items purchased from us for their intended purpose. We cannot be responsible for any misuse of the items, or any harm or damage done suffered by you, because of not using the items for their intended purpose. If you have any questions on your item or correct use, please contact our Customer Happiness Specialists who will be happy to assist prior to use.

12 Month Factory Warranty

Snotty Noses Australia has a 12-month factory warranty on all non-consumable items. Please be mindful to read the use instructions and warranty information found in the information booklet before use. In the rare instance that you experience any issues with your product during the warranty period, please contact our Customer Happiness Specialists at hello@snottynoses.com.au for troubleshooting tips and next steps.

Wholesalers

To join our wholesaler program, please submit your interest via our Wholesaler Application Form. Read our full Wholesaler Policy.

International Customers

Snotty Noses Australia now offers complimentary shipping to customers worldwide customers outside of Australia wanting purchase the Snotty Boss Nasal Aspirator Kit. To make your purchase, please visit our international site. Please note, prices on our international site are in USD.

Snotty Noses Rewards Loyalty Program

Snotty Noses Australia loves customers who love our products and offer the option for customers to earn points for orders. Customers who wish to opt-into this offer are able to redeem points. To find out more about this program, please see our Loyalty FAQ page.

Other

Snotty Noses Australia Pty Ltd reserves the rights to adjust products and prices as appropriate. Colours on products may appear differently on your screen or device than in-person due to different screen resolutions and personal setups. Use of our site demonstrates your acceptance of these conditions. If you do not agree to these terms, in whole or in part, please do not use this site.

For finer details around our policies, please read our complete policies following the links: Privacy Policy | Wholesale Policy | Refunds & Returns Policy | Terms of Use

Free Thermometer with Ultimate Sniffle Bundle

Receive your free Digital Infrared Thermometer valued at RRP $129.00 with each purchase of the Ultimate Sniffle Bundle from 9 April 2024 for a limited time and while stock lasts. One free thermometer included with each Ultimate Sniffle Bundle kit with multiple thermometers offered for multiple kits purchased in a single order. Complimentary product can not be returned or exchanged for other goods or a refund. This offer is limited to direct purchases made from the website snottynoses.com.au. It is not available at retail stockists.

Wholesale | Black Friday Promotion

Purchase 10 units of Snotty Noses Australia products (excluding Hush Ultrasonic Vaporisers, Silicone Rainbows and Organic Essential Oils) to receive one additional unit for free (11 units total of the same product) between 9.00am AEST 21 October 2024 and 11.59pm AEST 25 October 2024. Orders must be placed through snottynoses.com.au using an approved wholesaler login to participate in promotion and is not available in-store or through any other platforms. Free item will automatically be added to cart when 10 unit minimum is reached. Free product can not be returned or exchanged for credit, alterative product or cash. No other promotions can be used in conjunction with this offer. Please note that this promotion does not apply to Hush Ultrasonic Vaporisers, Silicone Rainbows and Organic Essential Oils. Snotty Noses reserves the rights to extend or adjust this promotion if needed.